Slashed job tracking costs!

Client Background

Dowell Windows (previously a division of Boral) is one of Australia’s largest manufacturer of aluminum and timber doors and windows for the commercial sector and residential buildings.

Challenge

With over 20 locations and fabrication operations across Australia, engaging with hundreds of sub-contractors and servicing thousands of construction sites each year, the tracking and update of Job completions was a major time and cost overhead involving multiple phone calls, manual data entry into office business systems, delays resulting from missed calls or lengthy call waiting queues and re-calls and frequent incorrect Job numbers updated.
The challenge presented to 36-400 was to deliver an on-line solution that automatically updated the correct Job number and its status once and only once!

Approach

36-400 delivered a Cloud based solution that enables Dowell Windows’ staff or sub-contractors to use their mobile phones to transmit Job numbers via an SMS message immediately the work has been completed.
The Job number and status are uploaded within minutes to Dowell internal business systems enabling head-office staff to close off jobs and invoice their clients often within 15 minutes (previously may not have occurred until the next day).
All transmissions are date and time stamped and record the sender mobile number for audit purposes, similarly the sub-contractor retains a record of all completed works that day.

Results

Dowell Windows gained immediate benefits including but not limited to:

  • Significant reductions in the number and cost of telephone reception and data entry staff across Australia
  • Accurate Job numbers every time
  • The Job status updated on time
  • A significant reduction in the number of charge-backs and credits for incorrect billing to clients
  • No additional hardware required by Dowell Windows
  • A scalable system that adjusts with the number of sub-contractors employed

Contact 36-400 IT Consulting to discuss your specific needs on 03 9894 7588.